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Terms and Conditions

This agreement (referred to herein as “Agreement”) is made between Pioneer Power Sports (sometimes referred to interchangeably on this Website and herein as “Pioneer Power Sports”, “we”, or “us”), a Texas limited liability company, and the user of this Website. The aforementioned “user of this Website” refers to any individual or entity viewing, browsing, or purchasing from this Website, and shall also refer to any individual or entity viewing, browsing, or purchasing from this Website in his, her, or its capacity as an agent, representative, or principle on behalf of some other individual or entity (sometimes referred to herein as “User” or “you”). User accepts and enters into the terms of this Agreement by any instance of use of this Website; that is, the User accepts and enters into this Agreement by viewing or browsing any portion of this Website or by purchasing from this Website.


The terms and conditions set forth herein apply to this Website, including the Home page with domain name and any web pages or sub-pages associated or affiliated therewith with any sub-domain names stemming from (all pages collectively referred to herein as the “Website”), and the products for sale on the Website as advertised (referred to herein as “Products”).

Content of Website



All content on the Website is owned by Pioneer Power Sports. With regard to Pioneer Power Sports copyrights pertaining to this Website and its content, Pioneer Power Sports grants to User a revocable license, the scope of which is limited to viewing the content of the Website for whatever length of time that User is viewing the Website. User is not permitted or authorized to copy, re-publish, modify, or distribute any content on the Website. Pioneer Power Sports reserves the right to change the content on this Website, including these terms and conditions and the roster of Products.


This Website may contain typographical errors. User will hold harmless Pioneer Power Sports for any typos or any damages or injuries caused by said typos.

Limitation of Liability:


Pioneer Power Sports does not manufacture products that are sold on the Website. Accordingly, Pioneer Power Sports shall not be liable to User, or to anyone who may claim any right due to its relationship with User, for any damages, whether injuries to User’s person or property or otherwise, caused by the Products. Moreover, Pioneer Power Sports shall not be liable to User, or to anyone who may claim any right due to its relationship with User, for any acts or omissions on the part of Pioneer Power Sports or the agents or employees of Pioneer Power Sports. Cool Glow expressly disclaims all implied warranties to User, and further disclaims any implied warranties of merchantability, implied warranties of fitness for a particular purpose, and implied warranties of good and workmanlike performance. User will hold Pioneer Power Sports free and harmless from any obligations, costs, claims, judgments, attorney’s fees, or attachments arising from or growing out of the services rendered or Products sold to User, except when they arise from the willful misconduct of Pioneer Power Sports, and Pioneer Power Sports is adjudged to be guilty of willful misconduct by a court of competent jurisdiction.



Payment Options:



1. We accept all major credit cards: Visa, Master, American Express, Discover and Google Checkout Payment system. Our secured & encrypted online ordering system ensures you a safe and pleasant online-shopping experience. Prior submitting an order, please verify all of your personal information carefully, false or incorrect information will delay your order process.


We will immediately send you a confirmation email upon receipt of your order. In this email you will see the exact item(s) was ordered and the charges with your order. Please print a copy of this email for your records. Shortly after you submit the order; you should expect a call from one of our sales representatives to verify your order information, including billing and shipping information, contact number(s) and other necessary information that you provided us in order to complete your order. If you listed an alternate shipping address, we will contact your issuing bank to verify the alternate shipping address is notated in your account. If it is not, please notate the alternate address with your bank and notify us. Inventory based on your order will be assigned for shipping.


2. If you are not comfortable to order on-line, we also accept Money Order, cashier check, Western Union or wire transfer. Please note that all non-credit card orders will take longer to process because all Money Orders & Cashier Checks will be verified with issued bank prior shipping.

Shipping & Pickup Info:



Shipping within 48 states (except for California). We do not ship to Hawaii, PR and Alaska .Most order are Processed & Shipped within 3 to 5 Business Days following payment receipt. Delivery & Transit time is 5 to 7 Business days depending on your location Pickup hours are Monday to Friday from 10am to 4pm, phone number for directions is 817-805-0795/682-999-9493. Registration paper work can be ready at time of pickup.

Return Policy:



Warning! Manufactures defects will only be covered" There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.




Upon making a purchase, if you decide to cancel your order you must contact us within 24 hours after the order is placed to cancel it. If the order has been processed but not shipped all cancellations are subject to a non-negotiable non-refundable cancellation fee of $ 50.00. Once the merchandise is shipped, the order may not be cancelled. If you choose to cancel your order once it has been shipped, you will be responsible for the initial shipping freight charge, the return freight charge and also a 30% restocking fee to cover the time, labor and materials invested in preparing the shipment. To cancel your order, please contact a Shipping Department by phone ONLY to request a cancellation. Once the cancellation is confirmed, you will receive an email confirmation that briefly explains our cancellation agreement and the costs you would be responsible to pay to cancel your order weather the order has been shipped or not. If you decide to return a product that you purchased that had a promotion of “Free Shipping, ” the above mentioned returns costs also apply under normal shipping costs of that product. All assembly and registration costs are not refundable. Due to hygienic reasons, we do not accept returns of any helmets. Once your confirmation to cancel and or return the product is received in writing, we will arrange the return or cancellation through our shipping and accounting department. Please allow 7 to 10 business days for the procession of your refund after the order has been cancelled and or returned. attempts every effort to ensure that products are completely functional and free of any damage before shipment from our warehouse. We strongly suggest our customers please inspect your new product immediately upon receipt. If the vehicle is damaged during the shipping, you must contact our Customer Service Department within 3 days of delivery to obtain a RMA number and we will provide you with free replacements parts, & free live telephone technical support within the 30 days warranty period. HOWEVER, if you insist to return the product ¨C Remember! All returns are subject to a 30% restocking fee and original shipping and handling are not refundable. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.


The customer is responsible for any damage or loss occurred during the return shipping. No returns will be accepted without prior authorization from All returns must be pre-authorized by personnel. To receive your Return Authorization Number, please call us at 817-805-0795/682-999-9493


Merchandise returned within 7 days of receiving the product and item must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. We will not accept any scooter returns based on unsatisfactory legal status. Please check the legal status of scooters in your area, AND you may contact your state legislature and local Department of Motor Vehicles. If you are returning the product, you must read the following terms thoroughly! Only after an inspection of returning product, a refund check will be issued and mailed to you within 2-3 weeks of receipt. You must meet all the following terms to qualify for a refund.


*All returns are subject to a 30% restocking fee and original shipping and handling are not refundable! Customers are responsible for the returning shipping cost!
*The products must be returned in unused and resalable condition in its original packaging. A copy of your original invoice must be included in a return shipment.

*All packaging materials, instruction sheets and/or instruction manuals must be returned.- All manuals and warranty registration cards must be unmarked.

*Display the RMA number prominently on the outside of the box to avoid delays to your refund.

Choice of Law and Jurisdiction



This Agreement shall be governed by the laws of the State of Texas without regard to choice of law and conflicts of law principles. Furthermore, User and Pioneer Power Sports acknowledge that any transactions envisioned by this Agreement bear a reasonable relation to the State of Texas and agree that the law of Texas will govern any transactions envisioned by this Agreement. Any disputes between User and Pioneer Power Sports concerning the subject matter covered by this Agreement shall be submitted for resolution to the courts of Dallas County, Texas. User, by accepting the goods purchased, consents to personal jurisdiction to the Federal District and State District Courts of the State of Texas.




In the event that any provision of this Agreement, or the application here of to any individual or circumstance, is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any respect under present or future laws effective during the effective term of any such provision, such invalid, illegal, or unenforceable provision shall be fully severable; and this Agreement shall then be construed and enforced as if such invalid, illegal, or unenforceable provision had not been contained in this Agreement; and the remaining provisions of this Agreement shall remain in full force and effect and shall not be affected by the illegal, invalid, or unenforceable provision or by its severance from this Agreement.

Furthermore, in lieu of each such illegal, invalid, or unenforceable provision, there shall be added automatically as part of this Agreement a provision as similar in terms to such illegal, invalid, or unenforceable provision as may be possible and be legal, valid, and enforceable.

Failure to Enforce Not Waiver by Pioneer Power Sports



Any failure or delay on the part of Pioneer Power Sports to exercise any remedy or right under this Agreement will not operate as a waiver. The failure of Pioneer Power Sports to require adherence to any of the terms, covenants, or provisions of this Agreement by User does not waive any of the rights of Pioneer Power Sports under this Agreement. No forbearance by Pioneer Power Sports to exercise any rights or privileges under this Agreement is intended as or should be construed as a waiver, but all rights and privileges of Pioneer Power Sports will continue in effect as if no forbearance had occurred. No covenant or condition of this Agreement may be waived by Pioneer Power Sports except by the written consent of Pioneer Power Sports. Any written waiver by Pioneer Power Sports of any term of this Agreement is effective only in the specific instance and for the specific purpose given.

Privacy Policy



We require people who register to use any Pioneer Power Sports online applications and/or to purchase products at (the “Services”) to give us contact information. Depending on the Services chosen, we ask for contact and account information, such as name, company name, address, phone number, email address, password and the number of users in the organization who will be using the Services, in addition to financial and billing information, such as billing name, address and credit card number. When you express interest in additional information, when you register for the Services, or after you become a user, we may ask for additional personal information, such as title, department name, fax number or additional company information. You can opt out of providing additional information by not entering it when asked.


Pioneer Power Sports does not distribute or share customer email addresses, except as noted in its Terms of Service, or as may be required by law.


Pioneer Power Sports uses the information we collect to set up the Services for individuals and their organizations. We may also use the information to contact customers and prospects to further discuss their interest in our company, to discuss the Services we provide and ways we can improve them, and to send information such as announcements of promotions and events regarding our company or partners. We may also email customer newsletters and updates about the Services or the company. You can opt out of receiving these communications by contacting us.


All billing information that we collect through and through the Services is used solely to bill for the Services. Pioneer Power Sports does not use this billing information for marketing or promotional purposes. Except as we explicitly state at the time we request information, or as provided for in the Pioneer Power Sports Terms of Service, we do not disclose the information provided to any third party.


Pioneer Power Sports uses a third-party intermediary to manage credit card processing. This intermediary is solely a link in the distribution chain and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing.


Other third parties, such as content providers, may provide information on, but they are not permitted to collect any information, nor does Pioneer Power Sports share any personally identifiable user information with these parties.


Pioneer Power Sports customers use Pioneer Power Sports online applications to host data and information. Pioneer Power Sports will not review, share, distribute, print, or reference any such data except as provided in the Pioneer Power Sports Terms of Service, or as may be required by law. We will view or access individual records only with your permission (for example, to resolve a problem or support issue). Of course, users of the Services are responsible for maintaining the confidentiality and security of their user registration and passwords.


Pioneer Power Sports may also collect certain information from visitors to a Pioneer Power Sports Web site and customers of the Services, such as Internet addresses. This information is logged to help diagnose technical problems and to administer the Web site and Services in order to constantly improve quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.

Contact Us:
Pioneer Power Sports: 2470 West Pioneer Parkway Grand Prairie TX 75051
Phone: 817-805-0795 / 682-999-9493